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Customer Service

Our service commitment to you
KritiArts is committed to providing the best customer support to our customers. To achieve this goal, our Customer Support Representatives are trained in specific areas and our Quality Control department monitors our representatives to make sure they give you the best possible response. Lastly, we randomly survey our members to make sure they are satisfied with our service. If they aren't, we will work to make it right.

Turnaround time for email inquiries We will always respond to you as quickly as possible, usually within 24 to 48 hours. If you have an urgent question, we will try to answer sooner.
Please remember that response time can depend on many factors, such as the number of other emails we have received before yours, and how complex your issue is. While it may sometimes take longer than 24 to 48 hours to hear from us, you can be assured that we are working to answer you as soon as we can.

Confirming that we received your email As soon as we receive your email, we will send you an automatic response to let you know that we're working on answering your question. That way, you can be assured that your message has reached us. If you send us a question and you don't get an automatic response, please check to see if your email program has a "spam filter" in operation. If so, this filter might be blocking emails from KritiArts, or directing them to a "bulk" mailbox.

Customer Support surveys Because your opinion is so important to us, we will occasionally send you surveys after we respond to your email. If you receive one of these surveys, please take a few minutes to complete it. Your feedback will help us know how we're doing and what we can do to enhance your service experience.

Contacting Customer Support Click here to send a customer support request.
or send us an email at
or call us on 1-888-GEM-ARTS (1-888-436-2787)

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