Shipments and returns

Shipping: FOB Burbank, California.

1.   Kritiarts will designate a carrier. We do not ship UPS or FedEx. 

2.   We shop for quotes from all freight companies to obtain the most competitive rates for our patrons. 

3.   Freight is shipped COLLECT. Customers may arrange for pickup of their order from our Burbank, CA warehouse. Most orders are shipped within 2 to 4 weeks.


Refused Shipments: Customer will be responsible 25% Restocking fee and all freight charges.



1.   Merchandise may not be returned without prior written authorization (RGA).

2.   This authorization is to be requested from Customer Service department of Kritiarts.

3.   Date and purchase order/invoice number must be furnished. A minimum of 25% re-stocking fee will be added to all returns.

4.   All authorized returns must be shipped pre-paid to Kritiarts LLC fulfilment center. All returned products must be in their original packaging and condition. All returns must be clearly marked with the RGA #.

5.   Any returns not complying with above will be refused at senders cost.